Return Policy

Last updated January 19, 2026

Thank you for your purchase. We hope you are happy with it. However, if you are not completely satisfied for any reason, you may return it to us for an exchange or store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be initiated within 7 days after the item has been delivered. All returns must be in new and unused conditions, with all tags attached. You have 5 days to ship the item back after your return is approved. If your item is not approved it will be returned to the sender. You are responsible for all shipping costs when returning the item. 

Please Note:

• Sale items are FINAL SALE and CANNOT be returned..  

RETURN PROCESS

To return an item please see our customer account here

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 4 days for us to process your return after receiving it. 

EXCEPTIONS

For defective and damaged products, please contact us at the email details below to arrange a possible refund. We ask that you attach an image of the defective item. Please allow at least 4 days for us to process your return after receiving it. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: shopopalanne@gmail.com